The purpose of the Store Manager role is to optimize sales and exceed customer expectations through effective stock replenishment processes, visual merchandising, risk and people management. If you are self-motivated, passionate about performance and have the high energy level required for this fast-paced, exciting and dynamic retail environment, consider this to be an opportunity to invest and grow your career.

Job Responsibilities

1. Sales and stock management
   • Effectively implement replenishment processes
   • Effectively implement Visual Merchandising
   • Drive sales targets
     Daily sales
     Financial services
     Cellular growth
     Lay-by growth
2. Customer service
   • Ensure effective product knowledge within the team
   • Educate the team on the Ackemans’ Customer Service Model and drive the execution thereof
   • Ensure efficient housekeeping disciplines
   • Manage customer interactions, requests, and complaints
3. Risk management
   • Effectively manage all SOPs aimed at minimising stock loss and ensure that the stock loss below company norm
   • Ensure the effective usage of risk tools
   • OHASA implementation and adherence
4. People management
   • Recruitment
   • Scheduling
   • Payroll
   • Employee Relations
   • Team development and succession planning
   • Signoff off and balancing of staff registers
5. Culture
   • Ensure Phadimas know and live CRISP values
   • Drive recognition in line with the company policies

Job Requirements

• Grade 12 or equivalent
• Further qualifications related to retail/business will be an advantage

Skills & Experience

Knowledge and skills:

• Written and verbal communication (competence in a second official language would be a definite advantage)
• Leadership (including the ability to delegate effectively)
• Selling
• Conflict handling
• Mentoring and coaching
• Problem solving
• Stock management processes
• Product knowledge
• Visual Merchandising principles
• Customer service principles
• Retail Risk control processes, tool and policies
• Cost control
• Basic knowledge of fashion trends

Experience:

• A minimum of 3 years’ experience at a supervisory level in a clothing retail environment
• Proven ability to manage and lead a team

Job Details

Company: Ackermans
Vacancy Type: Full Time
Job Location: Limpopo, South Africa
Application Deadline: N/A