JOB DESCRIPTION:

Takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant – Seasonal to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

JOB RESPONSIBILITIES:

• Resolve product or service problems by utulising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
• Utilize a variety of software tools to navigate to a resolution.
• Communicate with our customers via phone, email and chat.
• Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.
• Deliver timely, accurate and professional customer service.
• Liaise between internal departments to solve our customer queries.

JOB REQUIREMENTS:

• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.

• Excellent written and verbal communication skills in English.
• Flexibility to work rotational shifts which includes weekends, public holidays and night work

QUALIFICATION & EXPERIENCE:

• National Senior Certificate
• Minimum of 6 -12 months customer service experience

JOB DETAILS:

• Company: Takealot
• Vacancy Type: Full Time
• Job Location: Cape Town, Western Cape, South Africa
• Application Deadline: SEE APPLICATION PAGE